General Settings
The General tab is your assistant's identity — the name visitors see, the greeting they get, and the dataset it draws every answer from. Set these first, because they shape the first impression.
Settings
| Setting | Default | What it does |
|---|---|---|
| Assistant title | "Your awesome AI Assistant" | The heading shown in the chat header. Use your product or brand name so visitors know who they're talking to. |
| Assistant name | "Seekdown powered AI Assistant" | The internal name used in greetings and system context. |
| Avatar | A default image | The photo or icon next to the assistant's replies. Accepts an image URL or a direct upload (up to ~0.5 MB). A square image works best. |
| Description | A helper sentence | A subtitle shown below the title — use it to set expectations ("I can help with billing, returns, and product questions"). |
| Welcome message | "✋ I'm your awesome assistant!" | The first thing visitors see when the chat opens. A good welcome tells people what the assistant is for and invites them to ask something. |
| Search box placeholder | empty | The grey hint inside the message input — for example, "Ask me about our products…". If left empty, the default placeholder from the assistant's language is used. |
The dataset is chosen when you create the assistant and cannot be changed afterward — so pick the right one from the start. If you need answers from several sources, merge them into a single dataset with tags to keep the content organized.
Examples
A product support assistant:
- Title: "Acme Support"
- Description: "I answer questions about Acme products, billing, and returns."
- Welcome: "Hi! I'm the Acme support assistant. Ask me anything about your account, orders, or our products."
- Placeholder: "Ask me about your order, a product, or a return…"
An internal documentation assistant:
- Title: "Engineering Wiki"
- Description: "Search our internal docs, runbooks, and architecture guides."
- Welcome: "What are you looking for? I can search across all our engineering documentation."
- Placeholder: "Search docs…"
Troubleshooting
- If the content count shows zero, add files or run a data capture job first — an assistant with an empty dataset has nothing to answer from.
- If Create or Save is greyed out, a required field is still empty.