Analyze usage
Read sessions, queries and reactions to improve content.
Understand Visits, Users, and SessionsAnalytics use a few terms that look similar but measure different things. Understanding the difference helps you read the numbers correctly.
Read Global AnalyticsGlobal analytics give you the big picture — usage across every assistant and search center in your workspace, in one place. Open Analytics from the main sidebar…
Read Assistant AnalyticsAssistant analytics show the same dashboard scoped to one assistant. Use them when you want to compare how different assistants perform or drill into a specific…
Switch Between ViewsAnalytics work the same for every assistant and every search center — the same KPI cards, trends, conversations, and User Activity Feed. A View analytics for…
Inspect ConversationsThe conversations table is where analytics become actionable. Instead of aggregated numbers, you see the actual questions visitors asked and the actual answers…
Inspect a Session TimelineThe session timeline is a technical view that shows every event that happened during a visitor's session, in chronological order. It's useful for debugging…
Track User ActivityThe User Activity Feed turns raw traces into a per-user activity log: every event a visitor produced — session starts, queries, answers, reactions, and any…
Send Custom EventsBeyond the built-in events the assistant records automatically (session starts, queries, reactions, forms), you can send your own custom events — each carrying…
Export Analytics to CSVEvery chart and table in analytics has an Export CSV button. Use it to download the data and work with it in a spreadsheet, a BI tool, or your own scripts.