Troubleshoot an Embedded Assistant

When an assistant won't show up on a site, it's almost always one of a handful of things. Work down this list.

Checks

1. The assistant ID is correct.
2. The site's domain is in allowed origins.
3. The script https://saas.seekdown.ai/js/seekdown-assistant.js loads (check the network tab).
4. A <div id="seekdown-assistant-root"></div> exists on the page.
5. The accessToken is right — required for API/OIDC, omitted for None.
6. The browser console shows no Seekdown errors.

Common Fixes

• Add the missing domain to allowed origins.
• Drop accessToken if the security mode is None.
• Swap in the new key after renewing.
• Clear the browser or site cache.

Related Docs

• Configure Allowed Origins
• Generate Assistant API Key