Read Assistant Analytics

Assistant analytics show the same dashboard scoped to one assistant. Use them when you want to compare how different assistants perform or drill into a specific one.

Steps

  1. Open the assistant from AI Assistants.
  2. Choose Analytics from the assistant's navigation.
  3. The same KPI cards, trends, and conversations appear — but only for this

assistant.

The only difference from global analytics is the Conversations table: instead of an Assistant column, it shows a Session Id column. This lets you group questions by session — useful for following how a single visitor's conversation unfolded.

A single assistant's Analytics — the same KPI cards and Trends, scoped to one assistant. The Conversations table shows Session Id instead of Assistant name (sample data).
A single assistant's Analytics — the same KPI cards and Trends, scoped to one assistant. The Conversations table shows Session Id instead of Assistant name (sample data).

Comparing Assistants

If you run several assistants (for example, one for support and one for sales), compare their analytics side by side:

  • Which gets more queries? The busier one may need more content in its

dataset.

  • Which has more negative reactions? That's where answer quality needs work.
  • Which has higher engagement (avg queries / session)? Use the better one

as a reference when tuning the other.

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