Contact Support
The Contact Us page is how you reach the Seekdown team. You can also open a support request from the Need help? button available throughout the dashboard.
Support Types
| Type | When to use it |
|---|---|
| I'm having trouble with the platform | Something is broken, not working as expected, or returning an error. |
| I want to suggest changes or request new functionality | Feature requests, UX improvements, or workflow suggestions. |
| My data capture job is not retrieving information | A data capture job runs but captures nothing, or misses pages you expect it to find. |
| I need a custom data capture job or custom integration | You need a tailored capture solution or a system integration beyond what the platform offers out of the box. |
| Others | Anything that doesn't fit the categories above. |
Steps
- Open Contact Us from the sidebar, or click Need help? anywhere in
the dashboard.
- Select the support type that best describes your situation.
- Enter a quick description — a one-line summary of what's happening.
- Enter a detailed description — include what you expected, what happened
instead, and the diagnostic information listed below.
- Click Submit.
After submission you see a confirmation: "Thanks for contacting us. Our support team will contact you once your request has been processed."
What to Include in Your Request
The right identifiers help support diagnose the issue fast. Gather as much of the following as you can before submitting:
| Information | Where to find it |
|---|---|
| Full page URL | Copy it from the browser's address bar — it often contains the relevant IDs. |
| Dataset ID | The URL or breadcrumb on the dataset's detail page. |
| Job ID | The URL or breadcrumb on the data capture job's detail page. |
| Assistant ID | The URL or breadcrumb on the assistant's detail page. |
| Session ID | The conversations table in Analytics — the Session Id column. |
| Error message | The exact text shown on screen or in the browser console. |
| Approximate time | When the issue happened — helps narrow down logs. |
| Steps to reproduce | What you did before the error appeared. |
Do not include API keys, passwords, access tokens, or any other secrets in support messages. Identifiers like dataset IDs and assistant IDs are safe to share — they are not secrets.
Tips
- The Submit button is disabled until both the quick description and
detailed description are filled in.
- The more context you provide up front, the faster the team can help —
include IDs, timestamps, and screenshots when possible.
- For billing issues, mention your account email so support can look up your
subscription.