Inspect a Session Timeline

The session timeline is a technical view that shows every event that happened during a visitor's session, in chronological order. It's useful for debugging unexpected behavior or for providing session details to support.

Steps

1. Open the Conversations table (from global or assistant analytics).
2. Find the conversation you want to inspect.
3. Click the debug icon (the second action button on the row).
4. A dialog opens showing the session's events in order.

What You See

The timeline shows raw events — the internal signals the assistant processed during the session. Each event has a type and a timestamp. Common events include:

• Session.Started — the visitor opened the assistant.
• Query.Launched — a question was submitted.
• Response.Received — the assistant answered.
• Reaction.Submitted — the visitor reacted to an answer.
• Form.Submitted — the visitor submitted a form.

When to Use It

• When a visitor reports a problem and you need to see exactly what happened.
• When the assistant gave an unexpected answer and you want to trace the sequence.
• When contacting support — share the session ID so the team can look up the

same timeline.

Related Docs

• Inspect Conversations
• Contact Support